An Introduction to REAL Conflict Coaching 

In this webinar we will explore the REAL System of Conflict Coaching. REAL is based on a set of four values: Reflection, Engagement, Artistry and Lifelong Learning.The REAL System is premised on the idea that:

  • clients present their story using a particular conflict narrative where they portray themselves as innocent victims. 

  • clients can be coached to become the active hero in their story by developing the 5Cs:  Clarity, Comprehension, Choices, Competence and Confidence.  

The webinar will use a real life scenario to demonstrate the principles of the REAL System. 

Presenter Bios:

SAMANTHA HARDY has been mediating since 1997.  She practices primarily in the workplace context, and in the university sector.  Sam is a Nationally Accredited Mediator under the Australian Standards and a Certified Transformative Mediator by the US Institute of Conflict Transformation.   She holds appointments as Associate Professor and the Director of the Conflict Management and Resolution Programs at James Cook University, Adjunct Associate Professor at Bond University, Visiting Associate Professor at University of Tasmania, Adjunct Professor at Hong Kong Shue Yan University, and Affiliate Scholar at the Center for the Study of Narrative and Conflict Resolution within the School for Conflict Analysis and Resolution at George Mason University. Sam has published widely in conflict resolution, including her books Dispute Resolution in Australia and Mediation for Lawyers.


NADJA ALEXANDER is Professor and Director of the International Institute for Conflict Engagement and Resolution (IICER) at Hong Kong Shue Yan University. She is an accredited mediator in Hong Kong, Australia and Samoa. Nadja edits the Kluwer Mediation Blog and the book seriesGlobal Trends in Dispute ResolutionHer work on negotiation and mediation has appeared in the English, German, French, Russian and Chinese languages. In 2011 her monograph, International Comparative Mediation, won the CPR Award for Outstanding ADR book. In addition to her research, Nadja is engaged by international organisations as a conflict management consultant and policy adviser on a variety of projects in Asia, Europe, Australia and the Pacific. Nadja is also an Adjunct Professor at James Cook University and a Visiting Fellow at the University of New South Wales, Australia.

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Will the video be posted for review?

Greetings, the archive of the June webinar is now available for viewing by simply clicking play on the video player above. Please feel free to share your thoughts, and questions in this forum. Enjoy! Bryan


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