When it comes to problem-solving during a conflict we seem to use different styles depending on a number of variables. These may include who the conflict is with, the nature of the issues, and whether the relationship or outcome are more important to us. Other factors may be the degree of acrimony and the intensity of the interaction. Depending on these and other variables, we may respond by avoiding, accommodating the other person’s needs, compromising, fighting to win, cooperating, or collaborating.
When especially stressed and feeling uncertain about what to do, we may default to approaches that do not serve us well. Generally though, it seems we tend to favour one or more styles that are familiar and that have worked for us. Or, we may choose habits that are not effective, but we have not worked on changing them.
Collaboration is one form of conflict management that reflects a popular view of a way to satisfy the needs and interests of both (or all) disputing parties. “It means digging into an issue to pinpoint the underlying needs an...
The following ConflictMastery™ Quest(ions) help explore whether a collaborative or other approach may suit you and the conflict you have in mind.
What other ConflictMastery™ Quest(ions) may you add here?
Originally posted on www.cinergycoaching.com/blog/