United States Ombudsman Association Annual Conference in Lincoln, Nebraska!

It is our pleasure to invite you to join us at the 35th United States Ombudsman  Association Annual Conference this October in Lincoln, Nebraska.   Lin Quenzer, Lincoln’s Ombudsman, is our conference host. 


We believe you will find our professions have a lot in common and that our conference sessions will afford you the opportunity for professional growth.  For example, the one-day pre-conference training, Understanding and Managing High Conflict Personalities by the Co-Founder of the High Conflict Institute, will help you understand the dynamics of personality disorders in conflict resolution settings and presents skills for handling high conflict personalities.  


To accommodate your needs, we offer separate pre-conference and single-day registration options.  We also offer half-price student registration for the full conference and the New Ombudsman Training. 


Please don’t hesitate to contact us if you have any questions or if we can be of assistance.

We hope to see you in October!


Kristie Hirschman

USOA Director

Conference Planning Committee Co-Chair




Lin Quenzer

Conference Planning Committee Co-Chair  and Conference Host




 United States Ombudsman Association

35th Annual Conference


The Modern Ombudsman: Changes, Challenges, and Opportunities


Pre-Conference: October 13 and 14, 2014

Conference: October 15, 16, and 17, 2014

The Cornhusker—A Marriott Hotel in Lincoln, Nebraska


Pre-Conference, Conference, and Single-Day Registration Options! 

Half-Price Student Registration!


Conference Host: Lin Quenzer, Ombudsman, City of Lincoln




Additional Session Information and On-Line Registration Forms can be found at  




Pre-Conference Offering #1 (two-day training, Monday and Tuesday, October 13 and 14):

þ New Ombudsman Training


Pre-Conference Offering #2—Tuesday only, October 14

þ Understanding and Managing High Conflict Personalities

Megan Hunter, MBA, Co-Founder High Conflict Institute®


This session has been approved by the Nebraska Supreme Court Mandatory Continuing Legal Education  Commission for 7 hours of continuing legal education credit or .25 hours of Professional Responsibility credit.  We are also seeking approval of Continuing Mediation Credits.


Conference Sessions

Wednesday, October 15

þ Intake and the Ombudsman’s Office

þ Outreach—Getting the Word Out

þ You Are Who You Are Because

þ Creative Case Strategizing

þ Co-opted or Finding Common Ground

þ Chapter Meetings

Corrections Chapter—Jail tour and discussion of the challenges of

housing the mentally ill

Children and Families Chapter—Inspector General of Nebraska Child Welfare

Education Chapter—Ombudsman, Austin (TX) School District

Municipal Chapter—Ombudsman, City of Lincoln

Healthcare Chapte­r—Disability Rights Nebraska


Thursday, October 16

þ Conflicts, Emotions, Incidents, and Behavior: Transforming

            Understanding Through Some Simple Ideas

þ Strategic Planning for Any Size Ombudsman Office

þ Complex High Profile Cases: Impact on Public Sector Operations

þ Tips and Tricks for Online Research

þ Wisdom of the Ages

þ The State of Mental Health Services

þ A Legislative Perspective on Ombudsmanship


Friday, October 17

þ Walking the Walk: Creative Tools for Transforming Compassion Fatigue and Vicarious Trauma



We are excited to announce that

Nebraska Senator Ernie Chambers

will be our Keynote Speaker on

Wednesday, October 15.  




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