Pre-Conference: October 12th & 13th, 2015, Conference:  October 14th, 15th & 16th, 2015

Pre-Conference, Conference and Single-Day Registration Options! 

The Pre-Conference and Conference sessions include practical topics such as:

• New Ombudsman training
• Managing high conflict personalities
• Hiring and managing employees
• Ethical decision-making  
• Making the most of technology  
• Writing skills and report writing
• Effective arguments for our conclusions and recommendations
• Serving citizens with mental health issues
• Maximizing social and traditional media
• Ombudsmen as advisors
• Empathy and apology in resolving complaints 

See the attachment for more details or visit http://www.usombudsman.org/usoa-events/annual-conference/ to view the registration packet and register on-line.  

Please forward this announcement to friends, colleagues, and others who may benefit from attending the conference.  Also feel free to post the announcement to other appropriate mailing lists.   

                  See you in October! 

Kristie Hirschman                                                  

USOA Director – Conferences and Training           

Co-Chair, Conference Planning Committee

Kristie.Hirschman@legis.iowa.gov                         

Joanne MacDonnell

USOA Director

Co-Chair, Conference Planning Committee

Conference Host Office – Arizona Ombudsman Citizens’ Aide Office

jmacdonnell@azoca.gov