What's Happening [02.06.12]]

Is Your Brand being Reactive or Proactive?

Jason Dykstra- I typically deal with conflict after it’s happened. A family breaks up, someone else got your promotion, you just gave a performance review and it didn’t go well. This is when people come to me...it’s a reaction. It’s after-the-fact, it happens after you have went through an event that caused you some pain, hurt, discomfort….it is a reaction. This doesn't just happen with individuals, but also with organizations.

So what do these reactions mean for your brand, your…

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Tapping ODR into the Green

The hidden benefit of ODR
Werner Institute Blog (Noam Ebner)- Much has been written about the many benefits offered by Online Dispute Resolution (ODR) over the past decade and a half. Articles extolling ODR for being flexible, cost-efficient, convenient, cross-jurisdictional, travel-saving and so on are by now commonplace, and many people involved in ODR have chipped in, often writing more than one article.
...After pitching in my own share in this regard (e.g., here), it struck me that there was one advantage to ODR that I had never seen mentioned:...

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Negotiation and Mediation By Skype?

Karin Hobbs- Should you mediate by Skype? Perhaps. There are benefits and warnings.

When a recent case was scheduled and one client would not be present in person, an attorney called me to discuss the client's participation by telephone. After a short discussion, we decided to have the client (let's call her Meg) participate via Skype.

Neither attorney had experience with Skype. Both clients were experienced Skype users.After some initial reluctance, all agreed to Meg's Skype presence for mediation. Still on the day of mediation, concerns surfaced.

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Family Mediation on the Horizon? 3 Common Mistakes and How to Avoid...

Susanna Jani/BC Distance Mediation Blog-I have noticed three common mistakes people make when they are considering entering into the mediation process. These mistakes make it difficult to proceed in a positive and efficient way, and sometimes they may make a successful resolution through mediation impossible.

The three mistakes are:...

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