-For more info, go to http://federalgovernmentjobs.us/jobs/Assistant-Ombudsman-1818476.html

Vacancy No.10-177-LEDDepartmentOffice Of Personnel Management
Salary$62,467.00 to $115,742.00Grade11 to 13
Perm/TempPermanentFT/PTFull-time
Open Date2/19/2010Close Date3/5/2010
Job LinkApply OnlineWho may applyStatus Candidates
Locations: ( Help make everyone's job search easier! Report incorrect job locations. Include a new Location)
WASHINGTON, DC remove

Job Description (Please follow all instructions carefully)

Job Title: Assistant Ombudsman
Agency: Office Of Personnel Management
Job Announcement Number: 10-177-LED

Salary Range:62,467.00 - 115,742.00 USD /year
Series & Grade:GS-0301-11/13
Promotion Potential:13
Open Period:Friday, February 19, 2010 to Friday, March 05, 2010
Position Information:Full Time Career/Career Conditional
Duty Locations:Few vacancies - Washington DC Metro Area, DC
Who May Be Considered:Status Candidates (Merit Promotion Eligibles)
Job Summary:
 

This position is located in the Office of the Ombudsman in the Office of the Executive Secretariat and Ombudsman.
The Ombudsman's Office provides a neutral, independent and confidential resource that will allows customers and employees of the Office of Personnel Management (OPM); to raise and resolve issues of concern or complaints regarding OPM's meeting quality and timeliness standards, requirements and expectations; facilitate recognition, prevention and resolution of workplace disputes without resorting to formal means of dispute resolution; provide anonymity to any party wishing to raise a workplace issue; provide Agency leadership with an independent source of information about persistent, continuing or systemic concerns and issues that may merit attention; otherwise assist in coordinating the process by which questions or concerns are appropriately addressed; and facilitate review of OPM processes or procedures which may adversely OPM's mission, workplace, or employee morale.

Key Requirements:

You must be a US Citizen
Suitable for Federal employment, determined by a background investigation
Males born after 12-31-59 must register for Selective Service: www.sss.gov

Major Duties:

Manages the referral of incoming requests for assistance to the Office of Personnel Management from external customers on a variety of issues, e.g., benefits, compensation, retirement, employment, telework, etc., and expedites responses to those requests for assistance; tracks, develops and maintains an "aging" report on the incoming requests for assistance
Analyzes and identifies systemic issues and makes recommendations about potential problems adversely affecting OPM's mission, workplace, or employee morale
Provides neutral, independent and confidential guidance on various issues from OPM employees
Provides Agency leadership with an independent source of information about persistent, continuing or systemic concerns and issues that may merit attention
Assists in coordinating the process by which questions or concerns are appropriately addressed

Qualifications:
For the GS-11: You must have at least one year of related experience equivalent to the GS-9 Federal grade level.  Related experience includes such duties as: researching answers to complex questions and preparing answers in a suitable format; serving as a confidential consultant; performing basic problem solving and developing solutions to a variety of complex issues.
For the GS-12:  You must have at least one year of related experience that is equivalent in difficulty and complexity to the GS-11 grade level in the Federal service. Related experience includes such activities as: researching complex issues or problems; serving as an impartial advocate, confidential consultant and expert evaluator responsible for resolving conflict, mediating disagreements or personal disputes, problem solving, and developing solutions to a variety of complex organizational issues.
For the GS-13:  You must have at least one year of related experience that is equivalent in difficulty and complexity to the GS-12 grade level in the Federal service. Related experience includes such activities as: organizing, managing, and following up on requests for assistance from customers; orally and in writing explaining the role of a Federal agency Ombudsman's Office; researching complex issues or problems; serving as an impartial advocate, confidential consultant and expert evaluator responsible for resolving conflict, mediating disagreements or personal disputes, problem solving, and developing solutions to a variety of complex organizational issues.
You must meet all qualification requirements within 30 days after the closing date of this announcement.
 

How You Will Be Evaluated:

We will compare your resume and supporting documentation to your responses on the assessment questionnaire. If you rate yourself higher than is supported by your application materials, your responses may be adjusted and/or you may be excluded from consideration for this job. We will evaluate your qualifications and eligibility and notify you if you meet minimum qualification requirements.
 

Benefits:
The Federal government offers a number of exceptional benefits to its employees. This link provides and overview of the benefits currently offered. http://www.usajobs.gov/EI/benefits.asp#icc

Other Information:
Time-in-Grade: Federal employees must meet time-in-grade requirements for consideration.
Special Employment Consideration: Persons with disabilities, disabled veterans who have a compensable service-connected disability of 30% or more, certain other veterans, and returning Peace Corps volunteers are examples of individuals who are potentially eligible for noncompetitive appointment.
Special Hiring Authorities: If you are eligible and would like to be considered for one of these noncompetitive appointments, please indicate the type of appointment you are seeking on your application and follow all other instructions for applying shown below.
This job opportunity announcement may be used to fill additional vacancies within 90 days of the closing date.

How To Apply:

To begin click the Apply Online button near the bottom of this screen and follow the prompts to register, answer a few questions, and submit all required documents.
To return to your saved application, log in to your USAJOBS account at http://www.usajobs.opm.gov/ and click on "Application Status". Click on the position title, and then select Apply Online to continue.
We strongly encourage you to apply online. If you cannot apply online, you may FAX your resume, assessment questionnaire, and supporting documents to (478) 757-3144.  You must print a copy of OPM Form 1203-FX, document your responses to the assessment questionnaire (click here to View Occupational Questionnaire) and use the official FAX coversheet found here.
Your complete application package must be received by 11:59pm Eastern Time of the closing date Friday, March 05, 2010

Required Documents:

Resume (Cover letter optional) showing relevant experience;
SF-50, Notification of Personnel Action;
Documentation supporting eligibility for non-competitive appointment;
Interagency Career Transition Assistance Plan (ICTAP) documents, if applying for an ICTAP appointment.https://www.opm.gov/rif/employee_guides/career_transition.asp

Contact Information:
Laura E. Desta
Phone: (202)606-1786
Email: Laura.Desta@opm.govOr write:
OPM Human Resources
1900 E Street NW
Room 1469
Washington, DC 20415
USA

What To Expect Next:
The questionnaire will assess your qualifications for the job, and will be used to identify the best qualified applicants to be referred to the hiring manager for further consideration and possible interviews. We will notify you of the outcome after each of these steps has been completed.
The most highly qualified candidates will be referred to the hiring manager for further consideration and may be interviewed. Those candidates referred to the hiring manager may be called in for a structured interview.
After making a tentative job offer, we will conduct a suitability/security background investigation. We expect to make a final job offer within 40 days after the deadline for applications.

EEO Policy Statement:   http://www.usajobs.gov/eeo

Reasonable Accommodation Policy Statement:   http://www.usajobs.gov/raps

Veterans Information:   http://www.usajobs.gov/vi

Legal and Regulatory Guidance:   http://www.usajobs.gov/lrg