Dispute Resolution Associate – Better Business Bureau, New York

The Dispute Resolution Associate administers the BBB mediation process from case intake through case closure. This person is the first line of contact for general incoming communication, (e.g. handling inquiry phone calls, e-mails), and has primary administrative responsibility for the Online Dispute Resolution Database and supervision of Arbitrations. This position also assists the Dispute Resolution Manager in supervising volunteers and interns when necessary.

Essential Skills:

• Outstanding communication and 
  interpersonal skills
• Conflict management and negotiation skills.
• Strong analytical and listening skills.
• Has familiarity with technology and data base 
  management systems.
• Ability to manage several projects 
  simultaneously.
• Ability to work independently and as part of a 
  team.
• Detail-oriented, strong time management and 
  project management skills
• Sound judgment and analytical problem 
  solving skills

Background in administration, conflict resolution, and supervision a plus.

Applicants should submit a Cover Letter, including salary requirements, and a Resume to mhresumes@newyork.bbb.org