Ombuds Manager- (Weston, Florida)
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Ombudsman Manager Job
Date: Mar 16, 2010
Location: Weston, FL, US
Ombudsman Manager
Reference Title
HR Use Only:
Hospital: Cleveland Clinic Florida
Facility: Cleveland Clinic Florida
Department: Risk Management
Job Code: 000686
Schedule: Full Time
Shift: Days
Hours: 8am-5pm
Job Details:
Under the direction of the Director, Consumer Affairs, identifies, evaluates and resolves patient grievances/problems in order to support and maintain the highest quality patient standards set by CCF and ensure compliance to these standards. Role model for diplomacy and customer service. Provides ongoing training and support to Ombudsmen staff; participates regularly in CCHS wide Ombudsman/patient representative initiatives. Provides support and training to CCF departments and family health centers as requested. Collaborates with Office of General Counsel in program development. Represents the Ombudsman Department throughout the state and nationally.
Requirements: Bachelor's Degree in communications, psychology, sociology or related field. Broad, general knowledge of Foundation, i.e. polices, procedures, personnel, organizational structure, etc. required. Understanding of administrative management to include analysis and assessment of systems, staffing, data management, and supervision. Role model for diplomacy. Ability to effectively develop programs to increase patient satisfaction and decrease litigation. Ability to develop assumptions about consumer dissatisfaction, forecast events pertaining to same and define courses of proactive action. Excellent oral and written communication skills.Excellent analytical and problem solving skills. Working knowledge of personal computers. Must have superior customer service skills. Minimum five years extensive public relations experience preferably in an Ombudsman capacity in an interdisciplinary patient care setting.
Category: Managerial/Professional/ Physician
Reference Title
HR Use Only:
Hospital: Cleveland Clinic Florida
Facility: Cleveland Clinic Florida
Department: Risk Management
Job Code: 000686
Schedule: Full Time
Shift: Days
Hours: 8am-5pm
Job Details:
Under the direction of the Director, Consumer Affairs, identifies, evaluates and resolves patient grievances/problems in order to support and maintain the highest quality patient standards set by CCF and ensure compliance to these standards. Role model for diplomacy and customer service. Provides ongoing training and support to Ombudsmen staff; participates regularly in CCHS wide Ombudsman/patient representative initiatives. Provides support and training to CCF departments and family health centers as requested. Collaborates with Office of General Counsel in program development. Represents the Ombudsman Department throughout the state and nationally.
Requirements: Bachelor's Degree in communications, psychology, sociology or related field. Broad, general knowledge of Foundation, i.e. polices, procedures, personnel, organizational structure, etc. required. Understanding of administrative management to include analysis and assessment of systems, staffing, data management, and supervision. Role model for diplomacy. Ability to effectively develop programs to increase patient satisfaction and decrease litigation. Ability to develop assumptions about consumer dissatisfaction, forecast events pertaining to same and define courses of proactive action. Excellent oral and written communication skills.Excellent analytical and problem solving skills. Working knowledge of personal computers. Must have superior customer service skills. Minimum five years extensive public relations experience preferably in an Ombudsman capacity in an interdisciplinary patient care setting.
Category: Managerial/Professional/ Physician
Nearest Major Market: Fort Lauderdale
Nearest Secondary Market: Miami
Job Segments: Customer Service, Customer Service Representative, Finance
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