As ADR practitioners we use several processes from our toolboxes to help parties reach resolution and yet we rarely mention the role that emotional intelligence and cognitive intelligence play in mediation.  How can an understanding of the theory of multiple intelligence strengthen our mediation practices?  Can interpersonal intelligence be cultivated?  What part does social awareness play?  What is the role of intuition and can we discern the difference between the appropriate uses of intuition and inappropriate stereo-typing and unsupported assumptions?  How can concepts borrowed from cognitive psychology and social psychology, such as unintentional blindness and rapid cognition, help us understand more clearly about our own internal processes?

Put on your headsets and join in a timely discussion with Linda Baron as she explores how practitioners can use these ideas and skills to support clients’ abilities to respond resourcefully to make good decisions and agreements.