Online tools in arbitration: A chance for lawyers and arbitrators to update skill
Founder of Virtual Mediation Lab, an online mediation project sponsored by the Association for Conflict Resolution (ACR) Hawaii Chapter, and featured in the Summer 2013 issue on “Innovation and Conflict Resolution” of ACResolution, the ACR quarterly magazine.
Mediator for the United States Postal Service (USPS) to resolve workplace conflicts (discrimination, harassment, supervisor vs employee disputes). On January 9, 2014, Giuseppe mediated the first USPS online mediation of their nationwide REDRESS conflict resolution program.
Team Member of the Online Peer Mediation Platform, a 2-year project funded by the JAMS Foundation to help college, elementary, middle and high school students: learn online how to become peer mediators; practice their peer mediation skills online with the assistance of their trainer/mentor; deliver or request online peer mediation services.
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The archive for this session is now available for viewing by clicking play on the video box above. Please feel free to continue the discussion in this forum by adding any comments and questions.
Thanks for all your effort, Brian. Here is a framing question to start the discussion. "Do you see yourself using online technology in an arbitration? If, so let us know your role -- advocate/arbitrator/case manager, etc. - and for what purposes you may use the technology.
Today Tom Valenti and I demonstrated how some arbitration tasks can now be performed online, saving parties a considerable amount of time and money.
During our webinar we also talked about the following points.
1 - Arbitration Experience
Although the online technology we use is important, the success of an online arbitration depends mainly on the arbitrator’s skills and experience.
2 - Training in Online Arbitration
Before arbitrators add online services to their practice, it is recommended that they participate in a hands-on training. Not only to learn how they can do online what they are used to do in-person, but also to find out how they can prevent and resolve any problems that may occur during an online arbitration.
3 – Online Arbitration Marketing
True, many attorneys and companies know already what arbitration means, how it works, how long it takes and how much it can cost. Most of them, however, don’t know what “online” arbitration means, what it looks like, its benefits. Therefore, it is up to us (ODR practitioners) to show them some specific examples of online arbitration “in action”, as Tom and I did today .
Do you have other comments or suggestions as to what else can be done for online arbitration to take off?