Jesan Sorrells's Blog (13)

Marketing For Peace Builders: Vol. 1

Peace builders have to be willing to get vulnerable in their marketing.

In a professional field, dominated by people familiar—and comfortable—with the way that influence, quality, and communication, worked under Industrial Revolution rules, this can be a difficult process to emabark upon.

Peace builders of all kinds—conflict resolution…


Added by Jesan Sorrells on March 7, 2016 at 8:18pm — No Comments

3 Approaches to Conflict in the Workplace

Conflicts, disputes, adversarial lawsuits, violence, abuse and the plethora of human responses to conflict can radically change the way we view the world.

These human responses are “thieves”: They come to steal, and destroy your peace, your contentment and your equanimity. And not just from you. The values of positive relationships, happiness, security…


Added by Jesan Sorrells on January 21, 2016 at 3:15pm — No Comments

[Opinion] Leadership Through "Doing Things That Don't Scale"

There are “things that don’t scale” many organizations avoid doing when they reach a certain size.

Leaders in those organizations (who may have begun bravely desiring to commit to doing those things) abandon the “things that don’t scale” as other interests begin to attract their attention (see Google here) and as other constituencies demand…


Added by Jesan Sorrells on October 29, 2015 at 1:00pm — No Comments

[Opinion] On Moving the Needle

When the conflict needle moves at the top of the organizational hierarchy, it doesn’t always translate to changes at the bottom of the organizational funnel.

This is due to three reasons:

  • People at varying levels in organizations make assumptions about the value of organizational change, based upon the organizational myths and stories that…

Added by Jesan Sorrells on October 27, 2015 at 11:31pm — No Comments

[Strategy] Leadership Through Reconciliation

“Our values are our strength.”

“Our people are our greatest resource.”

We could go on, but pointing out the hypocrisy evident in the difference between the words written on the organizational masthead, and the actual organizational action, has been written about to death.

Leadership in many organizations is tricky for a variety of reasons, but the…


Added by Jesan Sorrells on October 19, 2015 at 10:20pm — No Comments

[Strategy] Leadership Through Apology

Much is made in the Western world of the importance of an apology.

When we start out as children—and our world is starkly black and white—apology comes, not from inside of us, but from outside of us. It is a statement we are compelled to say to others when we hurt them, under…


Added by Jesan Sorrells on October 16, 2015 at 8:51pm — No Comments

[Opinion] 4 Hotspots for Organizational Conflict

In many organizations, the anticipated fear of doing something that might not work when resolving a conflict outweighs the anticipated benefits of taking a risk and resolving a conflict in a new way.


This anticipated fear shows up in four areas. 

  • Poor customer service interactions—these…

Added by Jesan Sorrells on October 14, 2015 at 11:00pm — No Comments

[Strategy] KPIs for Conflict Management Skills Training

Effective conflict management should be a consistently pursued leadership competency in all organizations.

Often though, it’s not even pursued.

Or, even worse when it is pursued, it’s relegated to attending a one off workshop, or seminar over a weekend with little to no follow-up. Neither of these realities lead to lasting changes in the ways…


Added by Jesan Sorrells on October 12, 2015 at 12:38pm — No Comments

Talking Tough On Twitter: Taking the Sting Out of Social Media Conversations

Last week, we were a guest of Choose2Talk (, a new start-up, restorative justice and mediation agency…


Added by Jesan Sorrells on December 5, 2013 at 10:58am — No Comments

What We Can Learn From the Marketers

“You're not lucky to have this job, they're lucky to have you. Every day, you invest a little bit of yourself into your work, and one of the biggest choices available to you is where you'll be making that investment.” –Seth Godin

With some enthusiasm, we here at HSCT can say that we are fans of marketing.

You know, that thing that you do that increases web traffic, SEO optimization, public relations and advertising.

Oh, wait, you mean that you’re not a fan of marketing?…


Added by Jesan Sorrells on May 28, 2013 at 10:37pm — No Comments

Oh, to be a Maker By Guest Blogger Joshua Munchow

“The release of atom power has changed everything except our way of thinking. The solution to this problem lies in the heart of mankind. If only I had known, I would have become a watchmaker.” - Albert Einstein

The Human Services Consulting and Training (HSCT) guest blogger for this week, Joshua Munchow, is a professional model maker who has worked on a variety of fabulous projects for many years. He is employed as the Technical Development Lead for Formation Design Group…


Added by Jesan Sorrells on May 15, 2013 at 9:29am — No Comments

Which Comes First; a Crisis of Trust or a Crisis of Leadership? by Guest Blogger Diane Lange

“Would you want to do business with a person who was 99% honest?” - Sydney Madwed

The Human Services Consulting and Training (HSCT) guest blogger for this week is Diane Lange. Diane is the president and owner of Proclivity, LLC( Proclivity, LLC., based in Binghamton, NY is a business leadership consulting firm, dedicated to the principle that “every person and every organization has a natural inclination to be the very…


Added by Jesan Sorrells on May 8, 2013 at 11:14am — No Comments

How I Became Inspired By Sheila Sproule

Originally Posted At Human Services Consulting and Training (HSCT) Blog (


What you do makes a difference, and you have to decide what kind of difference you want to make.”― Jane Goodall

The Human Services Consulting and…


Added by Jesan Sorrells on May 2, 2013 at 2:12pm — No Comments

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