Patricia M Porter's Blog – January 2015 Archive (4)

From Customer Complaints to Customer Contentment

Ari Weinzweig zena Zumeta

The program focuses on Zingerman’s Community of Businesses and its philosophies and Customer Complaint Process. The businesses include the original business, Zingerman's Delicatessen, plus Zingerman’s Bakehouse, Creamery, Catering,…


Added by Patricia M Porter on January 27, 2015 at 10:27pm — No Comments

How to Resolve Customers Disputes in Today’s World

Mark Norych

Disputes have existed as long as there have been people. Ways to resolve disputes have also existed just as long. But now, technology has made some of the oldest ways to resolve disputes new again and better than ever! Now you can settle differences with other people or businesses without ever leaving your home, office or business.

Mark Norych manages…


Added by Patricia M Porter on January 21, 2015 at 8:46am — No Comments

Managing and Measuring the Customer Experience with Mystery Shopping

Rich Bradley

Mystery shopping can help companies avoid conflict - and negative customer experiences - before it becomes an issue. If you've ever found yourself wondering if mystery shopping is too good to be true, join us in a discussion with Rich Bradley, MSPA-NA Board President to learn the facts. Rich Bradley will explain what mystery…


Added by Patricia M Porter on January 14, 2015 at 7:31am — No Comments

Retailers and customers resolving customer complaints as PARTNERS

Zbyněk Loebl StephenKotev2-small

Customers and traders have much more balanced relationship now than in the past, due to the role of social media and customer reviews. The key role of online social media forces traders to actively engage in partner dialogue with their customers. Customers will…


Added by Patricia M Porter on January 6, 2015 at 10:23pm — No Comments

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