Patricia M Porter's Blog – December 2015 Archive (6)

The Texas Conflict Coach® January Radio Programs

The Texas Conflict Coach® Blog Talk Radio program announces our series focused on Ordinary People.

The following episodes will air every Tuesday from 5:00-5:30 pm PST/7:00-7:30 pm CST/ 8:00-8:30 pm EST.

To…
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Added by Patricia M Porter on December 31, 2015 at 7:30pm — No Comments

The UnSlut Project: Stop "Slut" Shaming and Sexual Bullying

Emily-Lindin StephenKotev2-small clark.photo.

Have you ever been called a "slut"? If so, how did you feel? Whether you are sexually active or not the term can be hurtful and embarrassing. If you’re a parent of a teen,…

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Added by Patricia M Porter on December 31, 2015 at 6:31pm — No Comments

From Customer Complaints to Customer Contentment

Ari Weinzweig zena Zumeta

The program focuses on Zingerman’s Community of Businesses and its philosophies and Customer Complaint Process. The businesses include the original business, Zingerman's Delicatessen, plus Zingerman’s Bakehouse, Creamery, Catering,…

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Added by Patricia M Porter on December 22, 2015 at 9:16pm — No Comments

Managing and Measuring the Customer Experience with Mystery Shopping

Rich Bradley

Mystery shopping can help companies avoid conflict - and negative customer experiences - before it becomes an issue. If you've ever found yourself wondering if mystery shopping is too good to be true, join us in a discussion with Rich Bradley, MSPA-NA Board President to learn the facts. Rich Bradley will explain what mystery…

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Added by Patricia M Porter on December 15, 2015 at 11:14pm — No Comments

The Conflict Pivot: Turning Conflict into Peace of Mind

tammy-lenski zena Zumeta Tracy Culbreath

If you’ve been told not to take conflict personally, you only have half the story. Before you can do that, you have to take conflict more personally. In this program,…

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Added by Patricia M Porter on December 9, 2015 at 5:22pm — No Comments

How to Resolve Customers Disputes in Today’s World

Mark Norych

Disputes have existed as long as there have been people. Ways to resolve disputes have also existed just as long. But now, technology has made some of the oldest ways to resolve disputes new again and better than ever! Now you can settle differences with other people or businesses without ever leaving your home, office or business.

Mark Norych manages…

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Added by Patricia M Porter on December 1, 2015 at 9:56pm — No Comments

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