Join expert ombuds Barbara Beatty (Deputy Dispute Resolution Officer, Texas Department of Public Safety) and Rita Callahan (Associate Ombuds, UC Davis) for a full day training at the ACR national conference. This will be a great opportunity to expand your skills tool box by identifying and intentionally incorporating skills utilized in other alternative dispute resolution practice areas.
This interactive and dynamic session will focus on enhancing skills utilized in mediation (process, positions v. interests, and listening for agreements) and facilitation (purpose, process design, confidentiality, and types of activities) for the purpose of enhancing ombuds’ practice.
More information on the conference: http://reno.acrnet.org/ombuds
Register for the conference [HERE]