Nonverbal communication, including body language, plays a crucial role curing conflict resolution situations including negotiations and mediation sessions. Because it occurs primarily subconsciously, people can dismiss it's importance.
Research has time and again proven the effect nonverbal communication can have during interactions with other people in a variety of settings. For example, during negotiations,unconscious mimicry is connected with favorable negotiation outcomes. Unconscious mimicry is connect to people who possess empathy. Research on on empathy shows a great deal of it is related to nonverbal channels.
Following me? :) If you are interested in reading more about mimicry, see my recent article [HERE].
Regardless, I think many will find this TED Talk video by Amy Cuddy worthy of watching.
If the video does not show, click: http://www.ted.com/talks/amy_cuddy_your_body_language_shapes_who_yo...