For those interested in expanding into online mediation - or simply using online mediation techniques and skills to better prepare for in-person mediation - we have recently added to our course in…Continue
"Andy - this is a long shot but do you/UIBE have any links with XJTLU , being the "Xi'an Jiaotong -Liverpool University"which is a partnership university between The University of Liverpool UK with Xi'an Jiaotong University - see…"
"Absolute sense ,Noam. I suspect it will be the parties in dispute , not the professionals, who will really begin to drive the uptake of ODR and that will be the result of quality marketing of quality ODR.
I guess we will all enjoy, some…"
"Casey - Thanks for the clarification as to email. Frankly, I much prefer a dedicated platform for the asynchronous discussions through a forum type environment, split into separate caucus areas for each party and a joint area. For the mediator…"
"I think we may be fighting shadows. Is it not the case that, in reality, there are no entry barriers for ODR for the simple reason ODR is not an item to use in itself . It is simply a very broad description of a whole variety of…"
"From my own experience as a regularly dissatisfied consumer, companies are certainly monitoring SM and there is a practice developing that a reasonably clear complaint say by Twitter very quickly receives a response (I sense a possible auto…"
I am interested in how your asynchronous discussions operate .You say by email. Do you mean through existing email accounts or do you provide a collaborative platform for the messages to be posted? Could you show a screenshot?"
Your idea of structuring a series of simulations with a broad collection of potential users and learning some outcomes that can not only help inform choice of platform but also help to identify best practice is a good one.We need to…"
"Thank you Adrian for such a comprehensive and thought provoking commentary on the Regulation. Some comments of my own as 'provoked':-
1. " Scope is not extending to traditional non-online transactions. This may be a serious…"
"Spenser and Colin are the realists - but let the optimist have a word in. Belmed relies on people finding out about it. Spenser, do you know how it is marketed if it is marketed at all. I suspect most buyers with a complaint in Belgium do not know…"
"Thank you so much for your paper Noam! Very timely for me as I am doing two company mediations right now as we speak (well almost) one on Modria and one by email and phone.
The UK small claims court provides a free mediation service in which all…"
"Guiseppe - interested to know what commitments and disciplines you impose on the parties preparatory to the session, eg as to lack of distractions in the room, confidentiality (no others in the physical room of the party unless disclosed and…"
"Let me add to Colin's list of attributes.Bearing in mind that, with the exception of ODR specific to online communities, the majority of the claimants will be using ODR systems on a very occasional basis (and probably any particular system once…"
"Pablo- the ODR I have proposed in my blog would be an independent expert review that could be posted below the original consumer review as part of the response by the trader (most review sites allow for the trader's response) and so…"
What is your ADR experience? (trainings and education)
Trained by the ADR Group, UK
Founded and head of TheMediationRoom.com
Trained over 120 mediators in online dispute resolution through an e-learning course in ODR which I developed
Fellow of the National Centre of Technology and Dispute Resolution (UMass)
Member of the Access to Justice project at www.emcod.net
Member of the UK Civil Justice Council's ODR Advisory Group - https://www.judiciary.gov.uk/reviews/online-dispute-resolution/
Head of the European Advisory Board of Modria
What, if any, ADR organizations or groups do you belong to?
Association of Northern Mediators
What are you hoping to get from ADRhub.com
Learn from the experiences of others
Develop discussion in the future of ADR with particular reference to the application of technology
Expand my ADR connections