John C. Turley's Blog – October 2011 Archive (1)
Apologia in mediation
"A stiff apology is a second insult... The injured party does not want to be compensated because he has been wronged; he wants to be healed because he has been hurt." G.K. Chesterton.
I refer to this quote from this great 19th Century English writer because it characterizes a recent mediation session that I facilitated. It was a classic case of one party proposing 5 star service and delivering less than one star to the other party. The plaintiff was…
Added by John C. Turley on October 12, 2011 at 8:11pm — No Comments
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