Q & A With NYPD Hostage Negotiation Founder

Frank A. Bolz Jr., a founder of the New York Police Department’s hostage-negotiation team is taking reader questions.

Frank A. Bolz Jr., one of the founders of the New York Police Department’s hostage-negotiating unit, is taking reader questions. Read theintroductory post about Mr. Bolz and post your own questions for him.

What was the biggest mistake you made during a negotiation and how did you apply what you learned to the next one?

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Using Metaphors With Coaching, Mediation & Negotiation

Metaphors are easily overlooked yet are incredibly powerful.  The use of metaphors during conflict can either help parties move towards resolution or compound differences and push the interaction further along the downward spiral of negative conflict.

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Tom A. Kosakowski- CoFO will hold its 11th Annual Conference on Monday, October 29, 2012, at the U.S. Patent and Trademark Office in Alexandria, Virginia. The event is open to those who are working as Ombuds in the Federal sector and anyone just interested in the role. Individuals thinking about creating the role within their agency are especially invited to attend.

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Assistant Professor of Conflict Resolution - The Werner Institute