What's Happening in Conflict Resolution [04.08.14]

The month of April is "Crisis Negotiation Month" at ADRhub.com.  It is a collaboration between the ACR Crisis Negotiation Section and ADRhub.com and it will bring you articles, tips, info graphics, and a webinar throughout the month.
Enjoy below the second week's articles (see Week One here):
Crisis & Hostage Negotiation Skills Sheet
Get your own copy of the above skills sheet that was created after a review of the research on the effective skills of law enforcement crisis and hostage negotiators.
Saving Lives: The SAFE Model For Resolving Hostage & Crisis Incidents
(From the book review)- This book is a concise modern-style textbook that allows the reader to get substantive content grounded in research and brought to life by actual examples. The stories are provided in a much more practical and beneficial manner- ones that are straight to the point while also being analytical and utilizing a new model. The end result for the non-hostage negotiator reader is coming away with a firm understanding of what makes negotiators effective in a specific setting, and if he or she chooses, ample opportunities to apply it to their work.
Behavioral Change Stairway Model
Learn about the hostage and crisis communication strategy created by former FBI chief negotiator Gary Noesner.  It is currently used to train FBI agents and other law enforcement negotiators across the country 
“What is destroyed most in high tension situations is trust, and without trust, things will break down very quickly.  When they do, they are replaced by increased anxiety and confusion, destroying the participants’ ability to make good, long-term decisions.  It is the negotiator’s presence that keeps the trust intact.” - Michael Tsur, International High-Risk Negotiator
The SAFE Model: A Incident in Bowling Green, Kentucky

(excerpt) The model can be employed to resolve critical situations involving terrorist activities, international, "ethnic conflict" incidents, prison uprisings, cult confrontations, disgruntled, potentially violent employees, suicidal individuals, domestic (e.g., spousal violence) situations, barricaded individuals, and emotionally/mentally disturbed individuals…

Read more & download the PDF HERE

The SAFE Model of Negotiating Critical Incidents
From the abstract:
When a crisis incident is resolved tactically, however, there is increased public scrutiny as to whether a tactical assault was necessary to resolve the potentially violent event. With this scrutiny has come increased demands for law enforcement to employ the latest and most effective negotiation approaches for peacefully resolving potentially violent encounters that include prison riots, criminal actions, terrorist acts, suicide attempts, and hostage taking situations (Hammer, 2007). Yet not all efforts at negotiating a crisis situation result in a peaceful surrender of the subject. When negotiation fails, hostages, bystanders, police officers and the subject him/her self are at elevated risk of being injured or killed. In this chapter, I focus on the role of negotiation in resolving critical incidents. Specifically, I present, in summary form, the S.A.F.E. crisis negotiation model that is grounded in quantitative research (Hammer & Rogan, 2004; Rogan & Hammer, 1994, 1995, 1998) and more recent discourse analytic investigation (Hammer, 2007).

The Dance of Criticism


Tammy Lenski- Muhammad wrote me with the question, “What amounts to criticizing?” He told me about a difficult situation with his son, with whom he’s presently living. He wrote,

I came across your “Conflict Habits” information on my computer from when I don’t recall, and after reading it (excellent information) I have a question…[personal information redacted]…he puts up the “criticizing me” defense, the “you are so self-righteous defense,” the “you are so ungrateful for our helping you defense,” and finally (and this is the real gem), the “whatever I do is your and my mother’s fault” after I’m 40 years old. If this reaches you successfully, I would appreciate your feedback, and have no problem if you publicize this inquiry, or want more information.

Criticizing is expressing disapproval of someone or judging their faults. Criticizing can play a key role in conflict when two people get into what I call “the dance of criticism.” It sounds to me like Muhammad and his son are in this very dance.

See more [HERE]

Negotiation simulation - via email!

Noam Ebner- If you are a negotiation or conflict management teacher, trainer, or instructor, you will want to check out this simulation that includes a teacher's manual.  

See more [HERE]

Mediation as a Participatory Problem-Solving Process

Karen Hollett- Mediation is a process where parties come together to solve their own disputes. The parties - with the help of a mediator - are expected to find a solution to their own problem. One of the advantages of mediation is that it keeps the control over the outcome of their dispute with the parties.

There are those who believe that mediators worry too much about process...

See more [HERE]

Why Two Different Mediation Methods Can Produce The Same Results

Giuseppe Leone- With a small group of volunteer mediators, two years ago I participated in a mediation pilot project for TRO (Temporary Restraining Order) cases in Hawaii. In a nutshell, this is how it worked...

Our pilot project proved to be effective - 40%-50% of TRO cases did settle in mediation -- and two mediators (Roberta and I) had a settlement rate as high as 75%. Sure, it is debatable whether a settlement rate is a good or the only way to measure the success of a court-ordered mediation program...

See more [HERE]

MBB Receives JAMS Foundation 2014 Warren Knight Distinguished Servi...

On Friday April 4, the JAMS Foundation(http://www.jamsfoundation.org/) awarded the Sixth Annual Warren Knight Award to Mediators Beyond Borders. The award which is accompanied by a check for $25,000, recognizes the work MBB has done with local organizations, grassroots collaborations and leaders that positively impact conflict resolution culture around the world.

See more [HERE]

Job: Outreach & Case Coordinator, Harvard Mediation Program

Justify or Just-Iffy?

Bruce A. Friedman, Esq. Joins JAMS in Santa Monica

Educating the Community for 5 Years and Counting!

Great Event To Support a Great Organization- NYPI

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