Susan M Diehl
  • Female
  • Ann Arbor, MI
  • United States
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Susan M Diehl's Friends

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Profile Information

What is your profession and title?
Business Advisor and Mediator
What is your ADR experience? (trainings and education)
Practicing lawyer for 20+ years, volunteer mediator, 100+ hours of mediation training, MS in Negotiation and Dispute Resolution
What, if any, ADR organizations or groups do you belong to?
ABA Dispute Resolution Section, WCBA ADR Section, Michigan Bar ADR section
What are you hoping to get from
Referrals, information on mediation and ADR, professional community
Do you/your company have a website?
What other ADR related sites do you visit?,

Susan M Diehl's Blog

Discipline: Are you Focused on your 95%?

Posted on February 9, 2011 at 11:30am 0 Comments

Originally posted at

I was shocked recently as I read a blog entry on change by Tony Schwartz on the Harvard Business Review Online.  In it, he states that 95% of our behaviors are habitual, and only 5% are consciously self-selected.   How can this be?  Are we so programmed that we literally only choose to do things 5% of the time?  This hit home for me in particular, since I believe so…


Know who you are: Living your Values

Posted on November 18, 2010 at 8:01am 5 Comments

Originally posted at

It seems that many employees are increasingly disgruntled by their employer’s failure to “walk the talk”. When an organization proclaims

it believes in something, but then behaves in a way that is contrary to

those beliefs, the results are dire. Just today, I heard an example of a

company communicating to its… Continue

The Power of One

Posted on September 23, 2010 at 2:56pm 0 Comments

Originally posted at

The power of one: one voice, one direction, one result. I am speaking of the power of one team--aligned and guiding those around them swiftly, purposefully and cohesively. The results of sustained alignment are dramatic. How often have… Continue

The Difference between Settlement and Resolution

Posted on August 5, 2010 at 9:59am 0 Comments

First published in

Have you ever "resolved" an issue, only to have it rear its ugly head months, even years later? I recently met with someone who was involved

with a past conflict, and found that the interaction triggered

unanticipated anger, hurt and other emotions. The relationship, which I

had tried to keep intact, had a tail of lingering bad feelings. Why…

Comment Wall (2 comments)

At 4:06pm on August 23, 2010, Noam Ebner said…
You reading my mind again? I was just working on intake-issues for the new group coming in! Looking forward to it, a great deal :-)
At 8:41am on October 27, 2010, Pastor Samuel Muderhwa said…
I would like to greet you and be your friend, and collaborate


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