What happens when deep differences in theology, politics or identity turn into divisions in communities of faith? What initiates and fuels division? What conversations can build connection and care in the midst of profound differences? This evening we will discuss rebuilding relationships by enhancing conversation with lessons and tips from the Reflective Structured Dialogue approach…

Churches are not immune to change and the conflict that comes with it. In this program, Joey Cope identifies the anxious people who will surface in times of controversy and will provide helpful strategies and techniques to bring resolution.

Joey Cope is the Executive Director of the Duncum Center for…

The program focuses on Zingerman’s Community of Businesses and its philosophies and Customer Complaint Process. The businesses include the original business, Zingerman's Delicatessen, plus Zingerman’s Bakehouse, Creamery, Catering,…

Disputes have existed as long as there have been people. Ways to resolve disputes have also existed just as long. But now, technology has made some of the oldest ways to resolve disputes new again and better than ever! Now you can settle differences with other people or businesses without ever leaving your home, office or business.

Mark Norych manages…

Mystery shopping can help companies avoid conflict - and negative customer experiences - before it becomes an issue. If you've ever found yourself wondering if mystery shopping is too good to be true, join us in a discussion with Rich Bradley, MSPA-NA Board President to learn the facts. Rich Bradley will explain what mystery…

Customers and traders have much more balanced relationship now than in the past, due to the role of social media and customer reviews. The key role of online social media forces traders to actively engage in partner dialogue with their customers. Customers will…

The Texas Conflict Coach® Blog Talk Radio program announces our Retail Services Conflict series.  The following episodes are held every Tuesday night from 5:00-5:30 pm PST/7:00-7:30 pm CST/8:00-8:30 pm EST.

To participate, go to the designated link for each program or call-in live at 347-324-3591.

Ken Cloke is renowned for his decades of work, passion and dedication to bring peacemaking tools to wherever he believes he can be of service whether it is in the U.S. or around the world. In this episode, The Language of Conflict, Ken will share his personal…

"During the month of December, please enjoy these previously recorded shows...The Best of 2014. We will return live every Tuesday night beginning January 6, 2015. Enjoy the Holidays!"

We have all experienced the drama when we engage in…

Join us on November 25th at 8 pm Eastern as Katherine Josten, artist and founder of the Global Art Project for Peace discusses how local communities from across the globe actively join together to…

The holiday season is quickly approaching. Do you know what to get that special someone in your life? No fret. Let this Holiday Shopping List be your guide to the perfect holiday gift for the peace solver in your life. “As we struggle with shopping lists and invitations, compounded by December’s bad weather, it is good to be reminded that there are people in our lives who…

The program will explore how the Dances of Universal Peace can help to open the way toward conflict resolution. Over more than 45 years, the Dances of Universal Peace have traveled to as many as 50 countries, and more than 200 circles meet regularly in North America alone. The Dances help to bring people together in the spirit of…

Often it seems that all we see in the media are violence, conflict and competition, whether it's in the news, in entertainment or even in sports reporting. And this can have a significant impact on how we feel, how we see the world and how we deal with conflict. Marianne Perez de Fransius will share how exposure to so much violence in the media is…

Many have said that the judiciary often trails the private sector in its use of technology. Courts have been attempting to close this gap but need the help of the technology sector to…

PeaceTones is a nonprofit initiative that works with musicians living in communities fractured by social conflict and economic inequality, empowering voices that aren't traditionally heard through education on legal rights, marketing and technology. They give musicians with positive social messages the…

The Conflict Information Consortium has a primary focus on complex, society-wide intractable conflict. It has pioneered efforts to use information technologies to provide people from all walks of life with the information that they need in order to deal with these incredibly difficult…

The practice of mediation is largely unregulated throughout the United States. In contrast to more formalized professions, such as nursing, social work, law, medicine or…

Globalization is making our world smaller with cross-cultural situations at the core. Even though diversity can be a powerful source for creativity, adaptability and innovation, the potential for conflict increases, requiring even more attention to how we deal with differences…