How do we make Online Conflict Resolution a Lifestyle?
Discussion Framing Statement:
It's more affordable and accessible than face to face, yet there still seems to be resistance from clients and mediators. Simulations are effective for converting doubters, so what holds people back from on line dispute resolution?
Remi Alli is a Psychology graduate and also holds a Master's Degree in Health Law and JD. She has mediated for over 15 years and is a trained and certified Mediator. She recently received the top prize in the nation for legal writing and served as a teacher through the Law & Leadership Institute.
Nancy Radford is a qualified personal and business coach,and accredited by the ADR Group as a Civil and Commercial Mediator and an International Online Mediator. She has received additional training in Special Educational Needs Mediation from KIDS and is on the regional KIDS SEN Panel. Prior to mediation and conflict coaching, Nancy worked as a nurse, midwife and researcher in the health sector, was a director of a quick print firm, and a senior manager in charities and private companies.
As a “third culture kid”, she is comfortable with religious, national and cultural differences and sensitivities, enabling mutual understanding. As a qualified coach, facilitator and mediator, she uses her experience, combined with techniques and tools based on research in behavioural science and psychology to rebuild trust and relationships. Nancy particularly enjoys mediating or facilitating change in difficult and emotional situations by giving people tools to handle clashing values or conflicts of interest in a constructive way. www.roundtuit.me.uk
Thanks Graham, certainly clarifies that there are two issues there. I think mediators need to be more proactive and get involved earlier, as you say helping and coaching people to prioritise, consider and come prepared. On line facilities make this more affordable and accessible. We need to think about what we can offer, how early we can offer it and how to engage people....any ideas?
I think that, as with everything, no one needs to make an "all-in" lifestyle change from the start. It takes time fro people to get comfortable with using newer technologies. A transition period where practitioners get accustomed to ODR tools will allow for us to move into the new lifestyle. Having opportunities to train and practice with the new technologies, assess which ones are better for us, and enhance our individual practice is the best next step. If you do not put your foot in the water to test these new market opportunities, you will be left on the shore , as the boat sails away. So giving people the opportunity to learn, and practice is crucial. Once the technology is second nature, practitioners will not fear it , and it will become their "lifestyle."
Thomas, great points. I agree that we are in the "transition period." With that said, would creating brief content videos help get this moving?
That is a great idea, Remi. However, feel that actual hands on experience in practice sessions is the best alternative for people to get the comfort level they need to actually begin using the tools. There are links out there that demonstrate the tools now, if you need them.
Very true. What about to get people thinking about using ODR by using current media conflicts and reenacting them using conflict management. Do you believe that would interest the masses in due time? Why or why not?
Using ODR platforms to roleplay online mediation is not just an important element of training in ODR but its a great way to help polish technique in in-person mediation. If more mediation trainers used online platforms for the roleplay assessment within their traditional mediation courses mediators would become more quickly experienced in using such platforms.
Great points. How best to get most mediators on board?
When I think about Lifestyles and Conflict Resolution, I'm drawn back to Bill Ury's work describing "The Third Side" and the importance of people beginning to see themselves as having something to offer that can help manage or resolve conflicts and improve our lives and communities. He lays out 10 thirdside roles, many of which could be enhanced via online tools. If people begin to see themselves as having both the ability and the responsibility to chip in when the situation needs a little resolutionary love, that would be a real lifestyle shift that matters.
Thanks Bill that is a great link and a really valid point. As well as helping resolve conflict, we should be providing people with tools and strategies...yes we may be making ourselves redundant..although I have found it usually results in more understanding and more use of the service. The more people accept the idea of a third side, the more mainstream dispute resolution becomes. We need to come out of the shadows and stop waiting till people are desperate and despairing...
I received an email a few days ago by a group of mediators and lawyers from Canada who are using collaborative gaming. Read Sharon Sutherland's article on Linked In https://www.linkedin.com/pulse/creating-collaborative-games-conflic...
This group just published Zombie Fight or Flight as a conflict resolution collaborative card game done online. When we talk about making conflict resolution an online lifestyle, we need to consider how are we engaging people online about conflict before the consumer needs conflict resolution services. I like this gaming concept because so many Millenials are HUGE gamers online.
I will send another link with the game so you can play.
PignPotato games http://www.pignpotato.com/ which was kick started with Zombie Fight or Flight. Check it out.
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